A booking for a property becomes firm when a 50% deposit* of the booking is received by Mill Farm.
Up to that time it is a provisional booking and provisional bookings are held for a maximum of 24 Hours.
The full balance of the total holiday cost is payable not later than eight weeks before the holiday begins.
If the full balance is not paid on time, Mill Farm reserves the right to cancel the holiday booking, in which case the deposit will be forfeited.
The reservation of a property amounts to making a contract. We advise that you should take out separate holiday cancellation insurance.
The deposit is non-refundable and so too is the final payment if cancellation is within 8 weeks of your arrival date*, and you may still be liable for the final balance payment.
If you have amended your holiday with us, then the cancellation policy applies to the date you had originally booked and not your new date.
Many good credit card issuers will provide you with complimentary travel insurance as part of their customer benefits.
*No refunds will be issued on amended dates.
Amending a booking:
Amendments to your booking must be made at least 8 weeks prior to your arrival and is subject to availability. For amendment a charge of £50 will apply.
Visitor Accommodation Limitation:
Accommodation is limited to the number of persons for whom the booking is made; the maximum number must not exceed the number stated on the website. The client may have supplementary guests staying as visitors but should advise the likelihood of this to us in advance and the numbers must not exceed the occupancy limit for the property as stipulated on the website.
Joint bookings: Where two parties join forces to take a holiday, the booking should be made in one name only, that person (the visitor) is to be responsible for all payments and any damage.
Personal injury and loss of visitor property: The visitor or members of his/her party cannot hold Mill Farm responsible for injury sustained or the loss or damage to any belongings during their stay at any one of the properties.
Mill Farm right of entry:
Mill Farm and or its agents reserve the right to enter any cottage at any responsible time on reasonable cause.
The visitor understands to keep the premises and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to Mill Farm the value of any part of the premises, furniture, fixtures, fittings and effects so destroyed or damaged as they be incapable of being restored to its previous condition. Breakages and damage should be reported as soon as possible.
Should there be any discrepancy in the service provided within the property this should be intimated immediately to Mill Farm whereupon Mill Farm will attempt to broker a satisfactory outcome.
The Contract will be entered into when Mill Farm issues a booking confirmation. Any subsequent booking (s) at the same property by existing customers with Mill Farm will be deemed binding under the original terms and conditions agreed to and will subsequently be rolled over.
The visitor and members of his/her party are asked to leave the accommodation clean and tidy. Mill Farm reserve the right to make a charge for extra cleaning if the accommodation is not left in a satisfactory condition.
Making a booking:
This can be achieved by either calling and going through a manual transaction over the telephone or by booking on-line direct at www.millfarmleisure.co.uk
We will send you a booking confirmation immediately and a receipt upon full and final payment.
* Or any other mutually agreed deposit amount.